Refund policy

Contact us within 30 calendar days after delivery to request a return. Items must be unused, unwashed, in original condition and packaging, with tags attached where supplied. Contact us before sending an item back for return instructions.

Damaged or incorrect items

Contact us within 14 days after delivery for damaged, defective or incorrect items. Include your order number and clear photos. This does not limit applicable statutory rights.

Postage and fees

Customers pay return postage for change-of-mind returns. We cover applicable return postage for incorrect or defective items we sent. No restocking fee applies.

Refunds

After receipt and inspection, approved refunds are processed to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the credit; its posting date is outside our control.

Exchanges and cancellations

We do not offer direct exchanges. Request a return and place a separate order for a different item. Contact us promptly for cancellation requests; cancellation depends on order status and cannot be guaranteed.